Telecoms Systems for Schools & Colleges

Southern Voice and Data’s Communications Solution for Education includes a comprehensive call performance package enabling full visibility of your School or College allowing you to monitor and manage all your communications.

Comprehensive daily reporting will;

• Identify any problem areas
• Provide proof of calls made and received
• Keep a close eye on telephone costs

Our Communications Solution for Education includes one of the UK’s fastest fully integrated call recording solutions. With this system you can:

• Playback historic calls without delay
• Tag, archive and add notes to any recorded call
• Listen to calls by department, extension or individual
• Reduce instances of abusive calls from parents
• Monitor student calls for sickness reasons and much more

For Schools and Colleges communicating with large numbers of students, parents, guardians and carers can often be challenging but with the Informer tool we can effectively and efficiently manage these communication requirements – sending bulk email, voice messages or text messages is now easier than ever.

Informer integrates fully with SIMS

• Automatically “screen-pop” the child’s record
• Notify groups of parents, students or staff of important changes by using Informer

Remind callers of key information with professionally recorded on-hold messages; including licensed backing music and a choice of voice-over artists.

On-hold messages are statistically proven to enhance hold times, making them more engaging

Our integrated on-hold messaging solution offers the following key advantages;

• Turn tedious on-hold time into valuable and informative messages
• Inform parents of up and coming events
• Enhance the parents time on the phone

Southern Voice and Data are aware that effective and efficient telephone contact with parents and students is critical for you, which is why our educational clients benefit from 24/7/365 fault reporting.

Our technical support packages include:

• Remote and on-site support with no call-out charges
• Your equipment replaced free of charge if something goes wrong
• Option to cover extended hours
• One number to call for any support issue